Terms & Conditions

1. Scope of Services

We provide professional online translation services as described on our website. The scope of each order will be defined at the time of purchase, including source and target languages, word count, and delivery format.

2. Delivery Timeline

All translation services and digital files are delivered within 1 to 3 business days once payment is successfully processed, unless otherwise stated on the service page.

3. Accuracy & Limitations

• We strive to provide accurate, high-quality translations.
• Customers are responsible for reviewing translations before use in legal, medical, or official contexts.
• We do not guarantee acceptance of translations by third-party authorities unless specifically agreed in writing.

4. Revisions

• Each order includes one (1) complimentary revision for corrections of errors or inconsistencies.
• Additional revisions or changes to the original text may incur extra charges.

5. Confidentiality & Data Security

• All documents are treated as strictly confidential.
• Files are stored securely and retained for 30 days after delivery to allow for revisions or follow-up requests, after which they are permanently deleted.
• Files are not shared with third parties except with professional linguists working under confidentiality agreements.

6. Payments

• All payments must be made in full before delivery.
• Accepted payment methods are displayed on the checkout page.

7. Limitation of Liability

We are not responsible for losses, claims, or damages arising from the use or misinterpretation of translations after delivery.

8. Governing Law

These Terms & Conditions are governed by the laws of Hong Kong.

9. Cancellations & Refunds

• Orders may be cancelled before translation work has begun for a full refund.
• Once translation work has started, cancellation may only be eligible for a partial refund based on work completed, at our discretion.
• No refunds will be issued for completed and delivered translations, except where required by law.

10. Client Responsibilities

• Clients must provide accurate, legible, and complete source documents at the time of order.
• We are not liable for delays or errors resulting from incomplete, unclear, or incorrect source material provided by the client.
• Clients are responsible for specifying any special formatting, terminology, or regional language requirements at the time of order.

11. Intellectual Property

Ownership of the translated content transfers to the client upon full payment. We retain no rights to use, publish, or share the translated or source content beyond what is necessary to fulfill the order, except as stated in our confidentiality policy.

12. Force Majeure

We are not liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, internet or power outages, technical failures, or other events outside our control.

13. Communication

All official communication regarding orders, revisions, and support will be conducted via the email address provided at checkout. Clients are responsible for ensuring this email is accurate and monitored.

14. Termination of Service

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, abuse, or content that violates applicable laws. In such cases, any payment made will be refunded in accordance with our refund policy.

15. Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and continued use of our services after changes constitutes acceptance of the updated terms.

16. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter informally by contacting sales@kazevoice.com. If unresolved, disputes will be handled in accordance with the governing law stated in Section 8.