Refund & Cancellation Policy

1. Cancellations

• Orders may be cancelled before payment is completed.
• Once payment is processed and translation work has begun, cancellations are not possible.

2. Refunds

• Refunds are not available for completed translations, as they are digital and custom services.
• Refunds may be considered only in cases of non-delivery beyond the 3 business day timeframe due to technical issues on our part.

3. Revisions Instead of Refunds

• Customers may request a revision if they identify errors or inconsistencies in the translation.
• Substantial changes or re-translation requests may require a new order.

4. Duplicate or Accidental Orders

• If a customer accidentally places a duplicate order for the same document, they must notify us before translation work begins on the duplicate order.
• Duplicate orders reported after work has started will be treated as separate, non-refundable orders.

5. Refund Method

• Approved refunds will be issued to the original payment method used at checkout.
• Processing times for refunds may vary depending on the payment provider or bank.

6. Non-Refundable Circumstances

• Change of mind after work has begun.
• Delays caused by incomplete, unclear, or incorrect source material provided by the customer.
• Rejection of an accurate translation by a third-party authority, institution, or individual.

7. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us at sales@kazevoice.com with your order details. We will review each request individually and respond within a reasonable timeframe.

8. Policy Changes

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page and apply to orders placed after the update.