Refund & Cancellation Policy

1. Overview & Refund Principles

This Refund & Cancellation Policy sets forth the terms governing balance top-ups, order cancellations, and refund entitlements for translation services purchased on www.kazevoice.com. By utilizing our portal or funding an account, you accept these provisions.

• Applies to all online payments, account balance deposits, and digital translation orders
• Structured to ensure equitable treatment for clients while compensating professional linguists
• Submitting an order on the platform confirms your unconditional agreement to these terms

2. Account Pre-Funding & Top-Ups

Funds added to your account balance are designated solely for procuring translation services on our platform. Once credited successfully, deposited amounts are generally non-refundable except where required by law.

• Successfully credited balance deposits are non-refundable once available in your account
• Pre-funded amounts do not expire while your account remains active and in good standing
• Stored account balances cannot be withdrawn or converted into cash under regular conditions

3. Discretionary Consideration of Unused Balances

Under exceptional circumstances, written requests to refund unused, uncommitted cash balances may be reviewed on a case-by-case basis at management discretion.

• Refund requests for unspent funds are evaluated individually upon formal written application
• Approved balance refunds are subject to applicable payment processing fees and administrative costs
• Promotional credits, referral rewards, or platform bonus balances are strictly non-refundable

4. Translation Services in Progress

Once an order has been submitted and active translation work has been commenced by our linguists, the associated payment becomes strictly non-refundable.

• Professional translators commit time and expertise immediately upon receiving an assignment
• Any linguistic work performed prior to a cancellation notification is fully chargeable
• Incurred operational and personnel costs cannot be recouped once active workflows begin

5. Order Cancellation Guidelines

Clients may submit an order cancellation request provided that professional translation work has not yet commenced on the project.

• Cancellation notices must be submitted immediately via the user portal or to sales@kazevoice.com
• If translation has not begun, eligible funds will be restored directly to your platform credit balance
• Direct payment gateway refunds may be subject to third-party transaction processing deductions

6. Completed & Delivered Translation Work

Because translation services constitute bespoke digital intellectual assets, fully completed and delivered translations are strictly non-refundable.

• Delivered digital assets made available in your client repository cannot be returned or recalled
• Subjective dissatisfaction with stylistic choices or phrasing does not justify a cash refund
• Statutory rights under non-excludable consumer protection laws remain fully respected

7. Errors, Omissions & Free Revision Policy

If you identify verifiable translation errors, objective mistranslations, or omissions in the delivered work, we provide dedicated correction support under our quality commitment.

• Quality concerns must be reported in writing within 7 calendar days of delivery notification
• Clients must specify the precise discrepancies, mistranslations, or terminology defects identified
• Verified errors will be corrected promptly by senior linguists at no additional charge to the client

8. Defects Arising from Client Source Inaccuracies

Kaze Voice assumes no liability for quality issues or delays resulting from inaccurate, incomplete, illegible, or flawed source documents supplied by the client.

• Factual inaccuracies, typos, or omitted text in original source documents remain client responsibility
• Requests to translate modified source files after kickoff require a separate order quotation
• Deliverable defects attributable to inadequate source guidelines are not eligible for refund claims

9. Duplicate Transactions & Unauthorized Billing

If you believe that your account has been billed multiple times for a single order or suspect unauthorized account activity, please notify our service desk immediately.

• Billing discrepancy notifications must be submitted promptly to sales@kazevoice.com
• Please provide relevant transaction identifiers, billing timestamps, and payment receipts
• Confirmed duplicate charges will be reversed in full back to the original funding payment method

10. Refund Processing & Settlement Timeframes

All approved cash refunds are credited back to the payment method originally utilized during the transaction. Funds cannot be routed to unrelated third-party accounts.

• Internal review and reimbursement approvals are finalized within 5 to 7 business days
• Financial institutions and credit card companies may require an additional 5 to 10 banking days to post funds
• Currency exchange differences and third-party banking fees are outside our operational control

11. Statutory Consumer Rights

Nothing contained in this Refund Policy is intended to diminish, restrict, or exclude statutory consumer rights that cannot be lawfully waived under applicable governing laws.

• Mandatory protections provided under Hong Kong consumer legislation remain in full effect
• All provisions apply to the fullest extent permitted under relevant statutory frameworks
• If any term is found unenforceable, all remaining provisions remain fully binding and operative

12. Policy Updates & Customer Support

Kaze Voice reserves the right to amend, update, or revise this Refund Policy at any time. Changes become effective upon publication on www.kazevoice.com.

• Revised refund provisions apply to all orders placed following the date of publication
• Your continued use of our platform constitutes full agreement to the updated refund guidelines
• For any refund, cancellation, or billing inquiries, contact us at sales@kazevoice.com