Delivery Policy

1. Electronic Delivery Framework & Scope

This Delivery Policy sets forth the operating procedures and fulfillment conditions governing all language translation and localization services commissioned through Kaze Voice (www.kazevoice.com). All products and deliverables are fulfilled exclusively by electronic transmission.

• All completed work products are transmitted digitally via our cloud infrastructure
• No physical parcels, paper consignments, or postal shipments are involved in order fulfillment
• Digital delivery ensures rapid, borderless document distribution directly to your client profile

2. Source Document Submission Workflow

Following order confirmation and successful payment or balance deduction, customers upload source files via the secure client dashboard. Accurate file submission is essential to initiating linguistic workflows without administrative delays.

• Documents must be transmitted via the designated upload portal within your authenticated profile
• Clients should supply clear context, formatting preferences, and terminology glossaries where relevant
• Uploading complete, legible documents ensures timely entry into active translation queues

3. Order Processing & Linguist Allocation

Project execution commences promptly once confirmed payment has been received, source files are successfully verified, and project specifications are validated by our coordinators.

• Orders are assigned to specialized professional linguists matched by target dialect and subject matter
• Standard translation processing requires 1 to 3 business days depending on text volume and difficulty
• Fulfillment turnaround clocks start upon verified receipt of all necessary source documentation

4. Method of Completed Service Delivery

Upon concluding rigorous internal translation and quality assurance reviews, finished deliverables are packaged into client-specified digital formats and dispatched electronically.

• Completed localized documents are made downloadable directly inside the user portal repository
• Automated delivery notifications containing confirmation details are sent to your registered email
• Delivery is considered legally accomplished once files are made available in your dashboard

5. Delivery Turnaround Windows

Estimated turnaround periods reflect document length, linguistic density, formatting requirements, and dialect availability. Standard orders are delivered within established turnaround targets.

• Standard project fulfillment concludes within 1 to 3 business days from confirmed order kickoff
• Extensive corporate volumes or specialized multi-file requests may carry negotiated project milestones
• Business days exclude regional public holidays, statutory rest days, and recognized weekends

6. Requirements for Clarification & Source Inquiries

If our linguistic team identifies corrupted data, undecipherable passages, or critical contextual ambiguities in submitted files, our project desk will promptly seek clarification.

• Clarification requests are transmitted through your portal inbox or directly via registered email
• Turnaround clocks are paused while awaiting customer feedback on ambiguous source terminology
• Prompt customer responses prevent downstream delivery delays and preserve original target dates

7. Source File Integrity & Format Standards

Clients are required to upload source materials in uncorrupted, standard electronic file formats suitable for text extraction and translation workflows.

• Supported file types include standard DOCX, XLSX, PPTX, PDF, and clean plain-text formats
• Low-resolution image scans, password-locked documents, or damaged files may impede translation
• Fulfillment delays caused by corrupted or unsupported client files do not constitute breach by Kaze Voice

8. Investigating Delivery Enquiries & Non-Receipt

In the unlikely event that your completed translation is not accessible within the indicated fulfillment window, please notify our service desk immediately.

• Please inspect your client portal downloads and email spam/junk directories prior to opening a ticket
• Submit your delivery inquiry to sales@kazevoice.com stating your order reference number
• Our support desk will promptly review the order status and expedite file release without delay

9. Exclusively Digital Deliverables & Shipping Exemption

Because all translation deliverables are produced and transmitted digitally, customers incur zero physical freight charges or customs fees.

• No shipping, packaging, handling, or import duties will ever be added to digital orders
• Completed deliverables remain accessible for download within your dashboard for 30 days post-delivery
• Clients are advised to download and retain local digital backup copies upon receiving delivery notification

10. Amendments to Delivery Guidelines

Kaze Voice reserves the right to modify or adjust this Delivery Policy at any time. Revisions take immediate effect upon being published on this page.

• Updated delivery terms govern all new orders confirmed after the date of publication
• Continued utilization of the translation portal represents full acceptance of active terms
• For further details regarding fulfillment timelines, contact us at sales@kazevoice.com