Delivery Policy

1. Delivery Timeline

• All translation files and services are delivered within 1 to 3 business days upon confirmation of payment.
• Customers will receive their translated files via email or direct download link.

2. Failed Delivery

If you do not receive your translation within 3 business days after payment, please contact our support team for immediate assistance.

3. Exceptions

In rare cases where the translation requires additional time due to complexity or volume, delivery timelines will be clearly stated on the service page.

4. Business Days & Holidays

Delivery timelines are calculated based on business days and exclude weekends and public holidays. Orders placed on a weekend or holiday will begin processing on the next business day.

5. Incorrect or Undelivered Files

Please check your email, including spam or junk folders, if you do not see your delivered files. If a download link has expired or a file appears corrupted or incomplete, contact us and we will resend or restore access promptly.

6. Customer Responsibility for Contact Details

Customers are responsible for providing an accurate and active email address at checkout. We are not responsible for delivery failures resulting from incorrect contact information provided by the customer.

7. Rush or Expedited Delivery

Where available, expedited delivery options may be offered for an additional fee. Availability and turnaround times for rush orders will be indicated on the relevant service page at the time of purchase.

8. Policy Updates

We reserve the right to update this Delivery Policy at any time. Any changes will be posted on this page and will apply to orders placed after the update.